INNOVATIVE HEALTH SCIENCES Privacy Policy for Canada

How we collect, use and disclose personal information

We ask you for only the information we need

We collect only the information we need for the purposes we have identified to you. Our files are kept for the purpose of providing treatments that we believe are appropriate for you, over your lifetime.

Why we need the information

Generally, we need to collect personal information to:

	Assess your medical condition;
	Communicate with your doctor if required;
	Continue to offer you the full range of treatments that we believe address your medical condition

We will make sure you understand why we need the information, at all times, by using clear, understandable language when we identify the purpose.

We will obtain your permission

We collect, use or disclose your personal information with your permission. Your permission is given when you sign the consent form upon your first visit to the clinic. You may withdraw your permission to collect and use your personal information at any time, subject to legal and contractual restrictions and reasonable notice.

Where medical information about you needs to be released, we will obtain your consent to do so. We will not share it with other Arthritis Treatment Centers of America. Before we make information available to third parties, other than our own staff, we will tell you at the time we obtain your consent or before we make the information available, who those persons or organizations are, the kind of information we want to share with them and why.

We will limit how long we keep information

We will keep your personal information as long as it is necessary, including updating the files or as required by law. When we destroy personal information, we will use safeguards to prevent unauthorized parties from gaining access to the information during the process. We will protect your personal information.

We are responsible for your information

We are responsible for all personal information in our possession; including information transferred to a third party service provider or doctor, so that we can provide you with our treatments. All employees of the Arthritis Treatment Centers of America are required to protect the confidentiality of your personal information.

How we protect information

Access to your personal information is restricted to staff that need it to do their jobs. We have developed and are continuing to enhance security procedures to safeguard and protect personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification. We will maintain appropriate safeguards and security procedures that reflect the types of documents, including electronic or paper records, organizational measures including security clearances and limiting access on a "need-to-know" basis. While we endeavor to protect all information, the most sensitive information, such as medical information, receives the highest level of protection.

Your rights

You have the right to ask whether we hold any personal information about you and to see that information, as provided by law. Where we have obtained medical information about you from a third party, we will release this information only through your physician. You also have the right to know:

	How we collected your personal information,
	How we are using it, and
	To whom it may have been disclosed.

How to request an update or correction

If you believe any of the information we have collected about you is incorrect or incomplete, you have the right to ask us to change it. If you show that your personal information is inaccurate or incomplete, we will make the necessary changes. If you feel we have not dealt with your request to your satisfaction, you can follow our complaint resolution procedures.

How to register complaints

You may register a privacy-related complaint by contacting the AquaSonix Therapy Canada Inc. Manager who also acts as the Privacy Officer. We will explain the clinic complaint procedure to you and investigate all complaints. If a complaint is justified, we will take all appropriate steps to set the situation right, including changing our policies and practices if necessary. We will also let you know what other complaint procedures may be available to you.

For more information

For more information, please contact the AquaSonix Therapy Privacy Officer at (416) 622-2121